Effective: May 25th, 2018

Applies to: lobsterpictures.tv, lobstervision.tv

Introduction

At Lobster Pictures we take your personal privacy very seriously and believe that being transparent with how we use your data is extremely important. Our Privacy Policy tells you what to expect when we collect your personal information and why we collect it

If you have any thoughts or questions regarding this Privacy Policy, do let us know, via the contact details at the bottom of this page.

Detail

For the purposes of the General Data Protection Regulation (GDPR), we are responsible as a ‘data controller’ for the personal information we collect and use.

What information we collect about you

We collect the following types of personal information, via the following methods: 

Information you can provide us

Via our website lobsterpictures.tv you are able to provide us with your:

  • E-mail address
  • First name
  • Last name
  • Company
  • Job title
  • Any other personal information that you choose to send to us, including telephone numbers, customer surveys, job applications and e-mails.

To use our web application lobstervision.tv we require that you provide your:

  • E-mail address
  • First name
  • Last name
  • Job title
  • Company

Whenever we collect this personal information, we will always clearly seek your consent for its collection and storage and will not re-use your information for any other purpose without your consent.

Information we collect from you

Aside from the information you provide us, we also collect some information from you automatically, including your:

  • Unique computer IP address
  • Geographical location
  • Browser
  • Operating system
  • Device type and versions

We also record:

  • Information about your visit to our website or Lobster Vision web application, including the pages you visit, how long you stay and what you interact with.
  • Details and connections we learn in communication with you regarding your current project, employer, colleagues and any previous communication or participation in marketing activity or surveys.
  • Interactions with our connected social accounts on our marketing platform.
  • The unique computer IP address, first name, last name, e-mail address and company, if available, of users downloading videos and images from lobstervision.tv

With your explicit consent we may additionally record:

  • Your phone calls with our sales team, including your anonymised telephone number and which sales support number you called.

How we use the information we collect

To provide services

To provide our services it is necessary to collect simple personal information (first name, last name, e-mail address, job title and company) so that we can provide secure access to our systems and communicate with you efficiently and accurately.

This operational requirement is our key lawful basis for processing your data.

Sales, communications and customer support

We collect your personal information (first name, last name, e-mail address, job title, company) to allow us to correctly and efficiently communicate with you regarding your order and installation, or to provide operational and technical support regarding the services we provide you.

To enable us to better understand your needs we may link your personal information to your project, company, colleagues and any previous communication or participation in our marketing activity. This information may also be cross referenced with data on our customer relationship management (CRM) software and marketing platform, to allow us to better advise and tailor solutions for you. 

With your consent, we may also record your anonymised phone number and calls with our sales team, to allow us to improve our training, provide monitoring and better understand our customers’ needs. Anonymising your phone number, involves a technical technique called ‘hashing’, which means that we mask your number in such a way that our sales staff cannot tell what your phone number is, only that the same number may have called before.

Research and development

Collection of data regarding the device you use (unique computer IP address, geographical location, browser, operating system, device type and versions) allows us to conduct visitor analysis, development testing and research. It also aids troubleshooting of website issues and helps to ensure our website is presented in the most suitable format for you.

Some information is also used to measure or understand the effectiveness of advertising we employ to drive traffic to our site.

Marketing, promotion and engagement

Should you explicitly agree that we may do so, we may use your details to contact you regarding future products, content or services we believe you may be interested in.

We may also use your data to better provide enhanced services, such as personalised content, including auto-filling forms with details you have previously supplied us.

We also record interactions with our connected social accounts on our marketing platform in order to best manage the engagement with our followers.

Security

We collect and store access information, including your unique computer IP address, to protect against and allow for the investigation of malicious access to our systems.

Additionally, unique computer IP address, first name, last name, e-mail address and company, if available, of logged-in users downloading videos and images from lobstervision.tv are recorded and stored securely, so as to aid the investigation of unauthorised access and use of the site or system.

How we share information we collect

Your personal information will be used for the purposes detailed above. Sometimes to accomplish these aims we may share your personal information:

  • With any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
  • If we believe such disclosure is necessary to comply with relevant law;
  • If we believe disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with a suspected or actual illegal activity;
  • In reorganisation or sale of our company or assets, in compliance with applicable law;
  • With third-party service providers to allow us to process the data we hold. These providers may supply website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us. For each provider we will ensure and document their compliance with appropriate UK privacy law, including GDPR.

We will never sell your personal information.

How we store and secure the information we collect

We have taken appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information stored on our systems. 

We use Identity and Access Management to restrict access to our systems, adhering to industry best practices, including specific users for each function (with least privilege), multi-factor authentication and regular reviews of our security practices.

We use data storage providers who employ industry standard methods to secure access to data. These methods are compliant with various standards including:

  • CISPE Code of Conduct
  • ISO 27017
  • ISO 27018
  • SOC 1, SOC 2, SOC 3
  • PCI DSS Level 1
  • BSI C5

For each provider we also document their compliant GDPR DPA. Full details are available on request.

Whilst we implement appropriate safeguards designed to protect your information, no security system is impenetrable and a key responsibility rests with the user to ensure their login details remain secure. We cannot guarantee that data, during transmission through the Internet or while stored on our systems is absolutely safe.

We have policies and procedures to deal with any suspected personal data breach and will notify you and any applicable UK regulator when we are legally required to do so.

How we use Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

What cookies we use and why

We use two types of Cookies on lobsterpictures.tv and lobstervision.tv: "Session Cookies" and "Persistent Cookies". Session Cookies are temporary Cookies that remain on your device until you leave the Platform. A persistent Cookie remains on your device for much longer until you manually delete it (how long the Cookie remains will depend on the duration or "lifetime" of the specific Cookie and your browser settings).

The table below explains the Cookies we use and for what purpose. The exact detail they record is covered in the earlier sections of this Privacy Policy.

Provider Name Purpose
Universal Analytics (Google)

_gid

_gat

_ga

CONSENT

NID

These Cookies are used to collect information about how visitors use our website and service. We use the information to compile reports and to help us improve the website. 

Collection of this data allows us to conduct visitor analysis, development testing and  research. It also aids troubleshooting of website issues and helps to ensure our website is presented in the most suitable format for you.

HubSpot

__hs_opt_out

__hs_do_not_track

__hs_testcookie

Hs_ab_test

Hs_lang_switcher_choice

<id>_key

hs-messages-is-open (TTL 30 minutes)

Hs-messages-hide-welcome-message

__hstc

Hubspotutk

__hssc

__hssrc

messagesUtk

Bm_sv

ck_bmsc

hubspot.hub.id

__hluid

HubSpot is our marketing platform and allows us to better advise and tailor solutions for you. 

We may also use your data to better provide enhanced services, such as personalised content, including auto-filling forms with details you have previously supplied us.

ResponseTap

llprspctid

lluniqck

ll_IP

ap

With your explicit consent, we use ResonseTap to record your anonymised phone number and calls with our sales team, to allow us to improve our training, provide monitoring and better understand our customers’ needs. 
Vimeo

_ceg.u

_ceg.s

__qca

__ssid

vuid

Player

Continuous_play_v3

_abexps

We embed videos from our official Vimeo channel.

When you use the Vimeo Service or visit a webpage with a Vimeo video, Vimeo or a third party may place a number of Cookies in your browser. Some of the Cookies will only be used if you use certain features or select certain preferences, and some Cookies will always be used. You can find out more about each Cookie by viewing their current Cookie list.

CloudFlare

__cfduid

__cfruid

Cloudflare accelerates the delivery of content on our website. 

These Cookies are used to identify inpidual and apply security settings on a per-client basis.

Lobster Vision lobstervision To provide Lobster Vision to you it is necessary to collect simple personal information so that we can provide secure access to our systems and communicate with you efficiently and accurately.
Lobster Pictures

_hjIncludedInSample

Ctools-collapsible-state

has_js

These Cookies help to ensure our website is presented in the most suitable format for you.
How do I change my Cookies settings?

Most web browsers allow some control of most Cookies through the browser settings. To find out more about Cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage Cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

How we transfer information internationally

We collect information from global sources and primarily store that information in the United Kingdom and Ireland. Whenever we transfer your information, we take steps to protect it. 

Some of the third parties described in this Privacy Policy are based in other countries that may not have equivalent privacy and data protection laws to the UK and Ireland.

When we share information of customers in the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved standard contractual data protection clauses, or other appropriate legal mechanisms to safeguard the transfer.

How long we keep information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

Where possible, information collected automatically regarding your visit (unique computer IP address, geographical location, browser, operating system, device type and versions) will be deleted after 4 years.

Personal information stored in our customer relationship management software and marketing platform is generally stored up to 7 years following the cessation of activity between you or your company and Lobster Pictures.

Invoice and accounts records, including their digital equivalent, may be retained in identifying form for longer periods for accounting, tax and audit purposes depending on and in accordance with applicable UK law.

Your phone calls with our sales team, including your anonymised telephone number and which sales support number you called is stored for 30 days only.

If deletion, or anonymisation, of your personal information is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion becomes possible. 

How to access and control your information

If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail using the details at the bottom of this policy. 

If any data we hold regarding you is incorrect, you may request a correction to your data at any time.

You may also request that we cease processing your data at any time or object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received.

You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format.

You also have the right to request that we delete any or all personal data Lobster Pictures Ltd holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, or if we believe we have a lawful basis to continue to do so, but we would always inform you at the time were this the case.

All requests for information may be made free of charge.

Marketing communications

You can always opt-out of our use of your information for marketing purposes. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us at the details provided below to have your contact information removed from our promotional email list.

After you opt out from receiving promotional messages from us, you may continue to receive operational messages from us regarding our Services.

Use of our services by children

Our services are not intended to be used by, nor will we ever knowingly collect personal information from children under the age of 16.

If we are made aware that a child under 16 has provided us with personal information, we will delete such information. If you become aware that a child has provided us with personal information, please contact us using the details at the bottom of this page.

Information relating to CCTV and filming

Lobster Vision is not a CCTV service. In its default configuration our cameras do not capture and store images in such a way as to allow the exposure of sensitive personal information.

As a user of Lobster Vision it is your responsibility to ensure your site has an appropriate staff privacy policy and permissions that allow for the collection of images and film.

Changes to this Privacy Policy

This privacy notice was created on May 18th 2018.

We may revise this Privacy Policy from time to time. Where possible, these changes will also be communicated to current users via e-mail. The current version of the policy will govern our processing of your personal information and will always be at http://www.lobsterpictures.tv/privacy

Our contact details

This website is owned and operated by Lobster Pictures Ltd.

We are registered in England and Wales under registration number 6220856. Our registered office is 26 Queen Square, Bristol, BS1 4ND, UK.

You can contact us on 0117 370 4217 between 9am and 5.30pm Monday to Friday. You can also e-mail us at privacy@lobsterpictures.tv, or write to us at our registered office address.